Question 1

How do I place an order?

Accepted Answer

To place an order on Mount Rocks, simply browse through our range of home decor products, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Question 2

When will I get my refund?

Accepted Answer

Refund will be initiated in case of wrong product delivered which usually takes about 2-3 weeks. Refund will be initiated within 7 days after we receive and product in good condition.

Question 3

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods including credit cards, debit cards, net banking, and digital wallets. Our payment gateway is secure, ensuring a safe and smooth transaction process.

Question 4

How long will it take for my order to be delivered?

Accepted Answer

The delivery time can vary depending on your location and the availability of the products in your order. Generally, we strive to deliver your products within [mention specific number of days, for example: 7-10 business days]. You can track your order status through the link provided in the confirmation email.

Question 5

Can I change or cancel my order?

Accepted Answer

Yes, you can change or cancel your order within a specific time frame after placing it. Please contact our customer support at support@mountrocks.com (mailto:support@mountrocks.com)as soon as possible if you wish to make changes or cancel your order.

Question 6

What is your return policy?

Accepted Answer

We offer a [mention specific time frame, for example: 30-day] return policy. If you are not satisfied with your purchase, you can return the product within [mention time frame] from the date of delivery. Please note that the product should be in its original condition and packaging. For more details, please visit our Return Policy page.

Question 7

Do you offer international shipping?

Accepted Answer

Currently, we are only shipping products within India. We are working on expanding our services to other countries, and we will update our customers as soon as international shipping becomes available.

Question 8

Is it safe to shop on Mount Rocks?

Accepted Answer

Absolutely. We prioritize the safety of our customers' information. Our website uses secure encryption technology to protect your personal details during the transaction process.

Question 9

Do you offer gift wrapping services?

Accepted Answer

Yes, we do offer gift wrapping services for a small additional charge. You can select the gift wrapping option during the checkout process.

Question 10

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this link to track the status of your order at any time.

Question 11

How can I contact customer support?

Accepted Answer

If you have any questions or concerns, you can reach our customer support team at support@mountrocks.com.(mailto:support@mountrocks.com) We are here to assist you with any queries you may have.

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