To place an order on Mount Rocks, simply browse through our range of home decor products, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

If you've received an incorrect product, refunds are typically processed within 10-12 working days. Once we receive the complete unedited unboxing video and we are able to verify the complaint, the refund will be initiated within 7 days.

We offer a range of secure payment options, including credit cards, debit cards, net banking, and digital wallets, ensuring a smooth and safe transaction every time.

Delivery times may vary based on your location and product availability. Typically, we aim to deliver within 7-10 business days. You can track your order using the link provided in your confirmation email.

Yes, you can change or cancel your order within a specific time frame after placing it. Please contact our customer support at support@mountrocks.com as soon as possible if you wish to make changes or cancel your order.

We offer a 3 day refund policy. If you are not satisfied with your purchase due to any damage or incorrect product received, you can apply for a refund within 3 days from the date of delivery. Please note that the original unedited unboxing video should be provided for us to be able to verify your claim. For more details, please visit our Shipping and Returns page.

Currently, we deliver only within India. However, we're working on expanding our reach globally and will keep you updated as soon as international shipping becomes available.

Yes — your checkout is protected with security measures that help keep your personal and payment details safe. You can shop with confidence, and payments are processed securely through Razorpay.

Yes, we do offer gift wrapping services for a small additional charge. You can select the gift wrapping option during the checkout process.

Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this link to track the status of your order at any time.

If you have any questions or concerns, you can reach our customer support team at support@mountrocks.com. We are here to assist you with any queries you may have.

Yes, we offer free shipping across Kolkata. Once your order is placed, we’ll carefully prepare it and send it on its way, with delivery typically arriving within 8-10 working days.