Question 1

How do I place an order?

Accepted Answer

To place an order on Mount Rocks, simply browse through our range of home decor products, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Question 2

When can I expect my refund?

Accepted Answer

If you've received an incorrect product, refunds are typically processed within 10-12 working days. Once we receive the complete unedited unboxing video and we are able to verify the complaint, the refund will be initiated within 7 days.

Question 3

What payment options are available?

Accepted Answer

We offer a range of secure payment options, including credit cards, debit cards, net banking, and digital wallets, ensuring a smooth and safe transaction every time.

Question 4

How long does delivery take?

Accepted Answer

Delivery times may vary based on your location and product availability. Typically, we aim to deliver within 7-10 business days. You can track your order using the link provided in your confirmation email.

Question 5

Can I change or cancel my order?

Accepted Answer

Yes, you can change or cancel your order within a specific time frame after placing it. Please contact our customer support at support@mountrocks.com as soon as possible if you wish to make changes or cancel your order.

Question 6

What is your refund policy?

Accepted Answer

We offer a 3 day refund policy. If you are not satisfied with your purchase due to any damage or incorrect product received, you can apply for a refund within 3 days from the date of delivery. Please note that the original unedited unboxing video should be provided for us to be able to verify your claim. For more details, please visit our Shipping and Returns page.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we deliver only within India. However, we're working on expanding our reach globally and will keep you updated as soon as international shipping becomes available.

Question 8

How do you keep your checkout secure?

Accepted Answer

Yes — your checkout is protected with security measures that help keep your personal and payment details safe. You can shop with confidence, and payments are processed securely through Razorpay.

Question 9

Do you offer gift wrapping services?

Accepted Answer

Yes, we do offer gift wrapping services for a small additional charge. You can select the gift wrapping option during the checkout process.

Question 10

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this link to track the status of your order at any time.

Question 11

How can I contact customer support?

Accepted Answer

If you have any questions or concerns, you can reach our customer support team at support@mountrocks.com. We are here to assist you with any queries you may have.

Question 12

Is shipping free across Kolkata?

Accepted Answer

Yes, we offer free shipping across Kolkata. Once your order is placed, we’ll carefully prepare it and send it on its way, with delivery typically arriving within  8-10 working days.

Frequently Asked Questions

Frequently asked questions