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Shipping & Return
Shipping & Return
We are very much pleased that you have chosen our product and given us the opportunity to provide you a better experience. Also, we understand that sometimes you may face some purchase issue. To honour your concern, we are providing our valued customer a 3-days return policy. We request you to go through the following terms and conditions before purchasing:
Shipping Policy
Shipping within India will take 7 - 10 working days with free shipping all over India. Shipping charges will be applicable for shipping to Andaman & Nicobar Island and Lakshadweep island. International shipping will take 15 - 20 days with additional shipping charges.
About Restrictions in Shipping
Certain products may have restriction in shipping to different geographical locations. For shipping these items, it may attract additional information from the purchaser which will be asked during the checkout process. Additional shipping cost may also incur as per regional policy.
Refund Eligibility
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A refund request can be placed within 3 days from the date of delivery, in case you’ve received wrong or damaged product.
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Please raise request here with order and contact details -
https://www.mountrocks.com/contact
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In case of damaged/ missing product(s), raise a refund request within 3 days from the date of delivery along with unedited video recording of the entire unboxing including the outermost shipping packet/ box without any cuts during the entire video. Without video recording refund will not be processed.
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We will take 2 -3 working days to review your return request.
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After reviewing and verifying your return request, we will contact you requesting further details to process the refund successfully.
Re-delivery policy for Undeliverable Items
Sometimes items are returned to us as undeliverable due to following reasons:
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Incorrect delivery address.
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Contact no. provided is not reachable.
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In case of refusal to accept gifted items.
Rectify errors and write to us @ mountrocks.sb@gmail.com
Under above condition addition delivery charge will be levied to deliver the items.
Please visit Contact us section for further assistance.
Conditions for return/ replace the product
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In case of wrong product delivered
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In case of damaged product delivered i.e either physical damage or tampered product or packaging
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In case of incomplete or missing product
General Refund Policies
Conditions for refund requests not accepted
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Altered products.
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Original packaging with labels, tags etc. missing.
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The refund request is generated after 3 days from the date of delivery.
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The video provided supporting the refund request has been tampered with/ contains cuts and edits/ not containing unboxing from the outermost shipping packet/ box.
Cancelling of order
You can cancel order from CANCEL button from order details page under My account section or write to us in the Contact Us page before shipping the product. You just need to give reason for cancellation, and leave rest on us.
**Mountrocks reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
Late Deliveries
We will ensure that product ordered will arrive on time. However sometimes it might take some additional days for delivering it.
Possible reasons for late delivery:
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Incorrect or incomplete delivery address
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Weather conditions
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Government declared containment zone due to infectious spreadable disease.
Recommended action:
Wait for additional 48 hours
Please write to us in the contact us section for further assistance or @ mountrocks.sb@gmail.com
Refund for the cancelled product
In case of prepaid orders, money will be returned to the bank account or UPI ID within 7 working days after we receive the cancelled product.
Time taken to receive a refund
Refund will be processed within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Also note, this entire process will take 2 weeks after the return has been picked up.
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